5 Minute FlexiClaw

Shipping & Returns

You can check the shipping costs for your country on our country-specific pages or at checkout. If we do not yet offer shipping to your location, please contact us via WhatsApp or email.

Returns

We want you to be happy with your purchase! However, if you wish to return a product, we offer a 14-day return policy for unopened products.

Return Conditions:
✅ The product must be unopened, unused, and in its original packaging. The packaging must be in a resalable condition.
✅ The customer is responsible for the return shipping costs.
✅ The refund will be processed to the original payment method once we have received and inspected the product.

How to Make a Return:
1️⃣ Contact our customer service before sending a return: [info@fiveminutesbeauty.com]
2️⃣ You will receive detailed return instructions from us.
3️⃣ Pack the product carefully to ensure it arrives undamaged.
4️⃣ The refund will be issued within 7 days after the product arrives at our warehouse.

Terms and Conditions for Orders and Delivery
Fiveminutesbeauty, operated by Jora Art Oy (FI32603746), sells products through its online store to Finland and across Europe. Product prices include VAT at 25.5%. We reserve the right to change prices and shipping costs.

Ordering

Products are ordered online by adding them to the shopping cart and completing the payment process at checkout. All customer information is handled confidentially. The contact details provided during the order process will only be used for delivering the order or resolving any issues related to it. By placing an order, the customer is deemed to have read and agreed to the terms and conditions in effect at the time of the order. Products ordered from Fiveminutesbeauty are shipped to the customer from our warehouse located in Germany.

Payment

Our online store accepts the following payment methods:

1. Credit and Debit Cards

   • Visa
   • Mastercard
   • Maestro
   • American Express
   • UnionPay

   Standard card rates apply based on your provider.

2. Digital Wallets

   • Shop Pay
   • Apple Pay
   • Google Pay

3. Alternative Payment Methods

   • iDEAL
   • PayPal
   • Klarna Checkout (Pay Now, Pay Later, Slice It options)

All payment options are secure, and transactions are processed through trusted third-party providers to ensure safety and convenience.

Order and Payment Confirmation

Once the order and payment are successfully completed, the customer will receive an order confirmation via the email address provided.

If the customer cancels the order before it is processed and shipped, a full refund will be issued.

Shipping Costs

Orders are delivered via the selected courier service to a pick-up point or home address. Shipping costs range from €0 to €20, depending on the value of the order and the selected delivery method. Orders over €99 are delivered free of charge within Europe.

Delivery Methods

We use multiple delivery providers depending on the destination country, including UPS, Deutsche Post, and DHL, with shipments originating from Germany.

1. UPS Standard Delivery
   Reliable delivery service for domestic and European shipments. Includes tracking, and delivery times vary depending on the destination country.

2. Deutsche Post
   Affordable delivery for lighter packages, typically delivered to your local post office or service point. Delivery times are 3-10 business days, depending on the destination.

3. DHL Express
   Fast and secure international delivery. Packages are usually delivered within 1-5 business days, depending on the destination. Includes tracking and delivery notifications.

Delivery Time

We aim for fast delivery, with orders placed by 2 PM generally dispatched the same day. Delivery times vary by destination and shipping method.

If a significant delay occurs, the customer has the right to cancel the order by notifying Jora Art Oy. We are not responsible for delays caused by force majeure or indirect damages resulting from such delays. Any exceptional delivery times will be announced on our online store's homepage.

Jora Art Oy reserves the right to cancel an order if the product is out of stock or other insurmountable difficulties prevent its fulfillment.

Returns and Complaints

Customers have the right under Finnish Consumer Protection Law to return the entire order or part of it within 14 days of receiving it. However, products where the security seal has been broken are considered final sales and cannot be returned.

To initiate a return, please contact us at info@fiveminutesbeauty.com to receive a return form and further instructions. Returned items must be unused, in their original packaging, and in saleable condition. Return shipping costs are the responsibility of the customer. Only the price of the product will be refunded; shipping costs are non-refundable.

If there are any issues with your order, please contact us at info@fiveminutesbeauty.com

Defective items due to customer negligence are not eligible for compensation. Upon receipt, customers should verify the condition of the items and ensure proper use and storage.

For complaints, contact us immediately after receiving the shipment at info@fiveminutesbeauty.com. Please include your order number and provide a detailed description of the issue. If possible, attach a photo or video of the defect.

Uncollected packages will incur a fixed fee of €15 to cover shipping and return costs.

Klarna and Data Protection

We use Klarna as our payment service provider. This means that we may transfer your personal data, such as contact and order information, to Klarna when the checkout is loaded so Klarna can manage your purchase. Your personal data will be processed in accordance with Klarna’s privacy notice.

For more information, please refer to Klarna’s Privacy Policy: https://www.klarna.com/privacy-policy

•  Weight: 60g
•  Length: 8” / 20cm with long pieces
•  Scrunchie application
•  Suitable for all hair types

Achieve a sleek, voluminous bun in minutes with the 5min Hair Donut Extension—perfect for busy days when you need to look effortlessly polished. Follow these simple steps to create your flawless look:

1. Brush your hair with the 5min Curved Hairbrush for a smooth start.
2. Tame any flyaways with your favorite styling foam or hair mask for a flawless, smooth finish.
3. Tie your hair into a bun at your desired height—we recommend using our non-slip hair ties for long-lasting, all-day hold.
4. Wrap the hair donut around the bun 1-2 times, depending on your hair’s thickness.
5. For the final touch, apply our Sticky Frog Kisses Hair Gel to catch all those tiny baby hairs, and perfect the look using our Curved Hairbrush for that polished finish.

Now, step out with confidence and let your style reign supreme all day—or night—ready to shine in every moment!

Prepare with Care: Gently brush your extensions before washing. Use a wide-tooth comb or a wig brush made for synthetic hair. Keep this brush separate from your own hair to prevent oils from sneaking into your extensions.

Lukewarm is Lovely: Always use lukewarm water. Hot water is a no-go, to ensure you keep your beautiful new extensions feeling fabulous!

A Magic Shampoo Mix: Fill a clean basin with water and add a dash of shampoo specially designed for synthetic hair. You’re creating a magical water-shampoo potion for a gentle cleanse.

Gentle Washing Only: Submerge your extensions in the shampoo mixture and let them soak like royalty. No rubbing or scrubbing, we don’t want tangles in your fairy tale.

Rinse Like a Princess: Rinse thoroughly with lukewarm water until all shampoo has been swept away, leaving your extensions refreshed.

Condition for Shine: Apply a synthetic hair conditioner for that royal softness and let it soak in for a few minutes.

Dry with Grace: Gently pat away excess water with a towel, and allow the extensions to air dry naturally. Avoid heat, so your story stays happily ever after!

The Right Brush

Use a wide-tooth comb, the 5 Minutes Fiber Glider, or a special wig brush designed to keep your extensions looking flawless and long-lasting. For fiber hair, a narrow metal pin comb is the best choice, as it glides through without causing static or unnecessary friction.

Start from the Ends: Begin brushing gently at the tips and work your way up slowly to prevent tangling.

Handle with Care: Avoid pulling or tugging the fibers. Treat your extensions like the crown jewels to keep them looking their best.

Keep It Exclusive: Use a dedicated brush just for your fabulous extensions. This prevents natural oils from your own hair from transferring, keeping your extensions clean and luxurious for longer.